Omen

omen

OS Name Microsoft Windows 10 Pro

Version 10.0.16299 Build 16299

System Model OMEN by HP Laptop 15-dc0051nr

Processor Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz, 2208 Mhz, 6 Core(s), 12 Logical Processor(s)

Name NVIDIA GeForce GTX 1060 6gb

System SKU 3UK57UA#ABA

Serial#: 5CD8216451

omen dev N156HHE-GA1

http://www.panelook.com/N156HHE-GA1_Innolux_15.6_LCM_overview_33306.html

omen support direct 866 724-8628

pin for service 8636 3:30 PM Timothy McKenna: that looks great 3:30 PM Vignesh: sure 3:31 PM Vignesh: Your description of service: A service order has been initiated to return your product to HP for repair. The cost of this service will be: 0.00 USD

What you should expect from HP: A box containing packaging material, shipping instructions, and a pre-paid shipping label will be delivered to you in 1 to 2 business days. Please provide a description of the issue and follow the shipping instructions.

Accessories to Include: Power Cord (only on Notebooks) AC Adapter/Power Module (only on Notebooks) Battery (keep connected to the unit) Keyboard & Mouse (if related to the problem for Desktop)

Accessories NOT to Include: Monitor Printer Software Non-HP Hardware or Software

If the repair technician cannot duplicate your issue, they will contact you for additional troubleshooting.

Once your unit is received, if the service center finds damage to your not covered by your warranty, or additional damage other than what has been diagnosed and quoted, you will receive a call to discuss your options and receive a new quote for repair.

If the repair facility is unable to contact/reach you within 3 days by phone and email, your unit will be returned to you.

HP repair takes 7 to 9 business days after the product is shipped to HP.

Actions to take prior to packaging and shipping your product: HP may need to restore your product to its original factory settings to complete the repair. If this is required, you may lose all data on your unit. Please backup your data (Ex: pictures, documents) and delete all confidential or personal information before sending your product to HP.

HP is not responsible for any data or program loss while you PC is being serviced. Please backup any important data to an external USB or HDD before sending to the service center.

Complete the In Box forms provided by HP.

Windows 10 Installation: If your computer is sent to the service center for repairs after upgrading to Windows 10, your computer could be re-imaged with the original factory Windows operating system and the upgraded Windows 10 operating system will be removed

To re-install Windows 10, Microsoft will require you to login with your existing Microsoft Account login credentials. Since this is private, personal information, HP Customer Support is unable to apply the Windows 10 upgrade to the computer on your behalf. Be sure to remember your Microsoft Account login credentials, in order to re-install Windows 10 upgrade after the repair.

All passwords/security software (e.g. LoJack/Absolute) should be removed or disabled before shipment. If we cannot access your system due to password protection, then we will use a bypass utility.

Actions to take after receiving your product back from repair: If HP restores your product to original factory settings during repair, then your applications and programs must be reinstalled (Ex: Microsoft Office, Windows Driver’s, Window Update’s, etc.).

Checking the status of your service order: You can check the status of your order by going to: http://www.hp.com/go/csostatus HP will send an email notification when the product is received at repair, and when the product is shipped back to your location. If there is any delay, HP will send you an email. 3:31 PM Vignesh: your order has been successfully submitted

CSO number for this order: BLXN1727-01 estimated delivery date: accessories to remove: remove all accessories accessories to send: do not send any accessories

	web order status and email order updates	 
	 

Order status information can be obtained at: An order confirmation email will be sent immediately to the email address provided 3:32 PM Vignesh: Case number: 5018647269 Tracking website: www.hp.com/repair HP Premium support team - Call back number: 1-888-817-4633 HP's home page: www.hp.com Please feel free to contact us on the chat network or you may choose to call us on our HP support phone # 1800-474-6836. 3:32 PM Vignesh: Have i resolved the issue that you have contacted HP? 3:35 PM Vignesh: If at any time in the future you feel the need for more assistance with your HP Spectre/Omen computer, Please feel free to contact us on the chat network or you may choose to call us on our HP support phone # 888-817-4633.

We value your relationship. We will follow up with you on this case as we want to make sure that everything is fine with the computer even when we are not with you. We will stand by the product.

Our number will flash as 1800-474-6836. Please save this number so that when we call you it doesn’t get mixed up with other marketing calls & we can reach you. Thank you for choosing HP. Have a Great day!”