https://wiki2.sitebuilt.net/index.php?action=history&feed=atom&title=Customer_complaints 2026-05-06T15:51:50Z Revision history for this page on the wiki MediaWiki 1.37.0 https://wiki2.sitebuilt.net/index.php?title=Customer_complaints&diff=8795&oldid=prev 2017-05-02T00:02:28Z

<p>Created page with &quot;==ATT== to AT&amp;T, PO Box 10330, Fort Wayne, IN 46851-0330 12 Parley Vale &lt;br&gt; Jamaica Plain, MA 02130&lt;br&gt; mckenna.tim@gmail.com&lt;br&gt; 857-498-2574&lt;br&gt; May 1, 2017 re acct: 155...&quot;</p> <p><b>New page</b></p><div>==ATT==<br /> to AT&amp;T, PO Box 10330, Fort Wayne, IN 46851-0330<br /> <br /> <br /> 12 Parley Vale &lt;br&gt;<br /> Jamaica Plain, MA 02130&lt;br&gt;<br /> mckenna.tim@gmail.com&lt;br&gt;<br /> 857-498-2574&lt;br&gt;<br /> May 1, 2017<br /> <br /> re acct: 155007685143<br /> <br /> Dear ATT;<br /> <br /> My family has been a customer of ATT (and directv) for many years. In late January or early February I called since needed to add Mexico calling. In the process I was offered a free tablet. I was skeptical and wanted nothing to do with added monthly charges or new contracts and I told the sales person so. They persisted saying there would never be any monthly charges as long as I never activated mobile data and that no new contract was required. We never activated mobile data.<br /> <br /> Today I was going over our bill to evaluate this $25off promotion I got on my directv account and I noticed I was getting charged in spite of your sales staff's assurances. I called to get the charges removed, talked to Chris#1660539, was refused my request and told the supervisors were too busy to talk to me. I asked to be called but was never called.<br /> <br /> We want the activation fee and all monthly charges removed. If you want I will send back the tablet. I could probably replace it at best buy for $50. <br /> <br /> Please accede to our request. It makes little corporate sence to alienate a customer over a $12/month charge, particularly a customer with a big family calling plan and a long standing extensive directv account (9619209). But alienate us you will if you do not address this, and apologize for what I am sure is a corporate wide upsell scam. <br /> <br /> We look forwward to you timely response.<br /> <br /> Peri, Noah and Tim McKenna</div>

Tim